Enterprise Archive systems have traditionally been maintained predominantly for compliance and regulatory purposes. Till now access to this largely static data mountain has been costly and limited to technology managers. It has been used in response to investigative or eDiscovery demands. In today’s data economy, where information can offer an edge over competition, organizations can gain significant competitive advantage by tapping into invaluable analytics existing in these archived repositories.

Relationship Analytics for Veritas offers a unique opportunity to monetize data residing in Veritas’ Enterprise Vault by surfacing relationship insights residing in email archives.  With TrustSphere’s Relationship Analytics, knowledge about previously hidden relationship networks among employees within the organization and between employees and third parties like vendors, partners and customers  can now be leveraged by front and middle office employees to improve Sales Productivity and Customer Relationships and maximize Human Capital Management in addition to increasing the efficiency of Risk & Governance teams.

Through powerful visualization, Relationship Analytics for Veritas enables business decision makers to instantly access and understand these relationships and gain relevant context to make effective evidence-based decisions.

CREATE SEAMLESS CUSTOMER EXPERIENCES

By accessing relationship insights from archived customer interactions Client Relationship Managers can focus on the elusive customer 3600  view. Customers repeatedly report a 200-300% improvement in tracking vital customer relationships created across the organisation that have been leveraged by Customer Relationship teams for creating, ‘One Organization’ customer experiences and more co-ordinated customer dialogues.

WARM INTRODUCTIONS FOR BETTER PROSPECTING AND SALES

By differentiating meaningful ‘relationships’ from mere ‘connections’, Relationship Analytics for Veritas delivers realtime insights to enable Client Managers to quickly identify relationships that exist across the organization that can be leveraged to provide a warm introduction to a valued prospect or customer. According to research, warm introductions are 5 times more likely to engage buyers compared to cold calls.

ACCELERATED ONBOARDING & ACCOUNT HANDOVER FOR NEW STAFF

Client Executive and Relationship Manager turnover is key pain point for customer focussed organizations. Replacing Customer facing staff is time-consuming and can distract peers and supervisors as they help new team members learn about new customers and understand where to focus. It can take up to 12 months to replace a high performer’s network. TrustSphere’s Transition Report provides new Customer Relationship staff with visibility over customer interactions at the click of a button. This means that when a Client Executive leaves, whether planned or not, a manager can speed up the time to proficiency of incoming employees by accessing and replicating the relationship networks of the departing team member. TrustSphere’s Transition report has enabled it’s clients  to improve onboarding by up to 70% creating real bottom line effectiveness.

FACILITATE DATA-DRIVEN HUMAN CAPITAL MANAGEMENT USING ORGANIZATIONAL NETWORK ANALYSIS

The relationships and networks that are created and maintained by employees are a rich source of data that can be used to support more effective Human Capital Management decisions. HR leaders are better enabled to make data-driven decisions that impact employee engagement, recruitment, team effectiveness and development by understanding employee network and relationship patterns.

EFFICIENCY FOR RISK & GOVERNANCE TEAMS WITH EARLY CASE INTELLIGENCE

By automatically generating insights into even archived emails, a risk & compliance officer can improve time to early stage investigations for rapid insight and action. Using Relationship Analytics, TrustSphere’s clients have boasted a reduction of 80% in the effort for early-case assessment. In turn, this can reduce the impact on business operations and corporate image.

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