- What is required from an organization’s IT team to install TrustVault?
A cloud based installation of TrustVault and its associated data connectors and client applications will take very little time to configure with standard systems. Often all that is required of the IT manager is the installation of a script, or a few configuration changes to a hosted email service. During the course of the installation, the following questions and tasks will need assistance from the IT Administrator, or a person that has admin rights to the source system (email administrator):
- Information about the email system – system type, version and configuration
- Determine how much historical data we have access to
- Decide whether the TrustVault cloud service will be used, or installed on premise
- Set-up of access accounts and/or installing scripts to obtain communications data
- After installation – checks that all data is flowing correctly
For on-premises installations of TrustVault, the commitment is slightly higher as VMware images need to be installed on your organization’s system in addition to the above. This will often require a TrustSphere Professional Services engagement.
- Are there any privacy concerns regarding storing and processing email metadata?
TrustSphere’s products and services have been designed specifically with employee privacy in mind and are fully compliant with key privacy legislation and privacy best practices around the world.
EU legislation states that a corporation’s entitlement to access this information is dependent upon:
- the legitimacy of the business purpose being pursued,
- the proportionality of the means being employed, and
- the reasonable expectations of the people involved, typically spelled out in privacy policies and employment handbooks.
Business communications and data are excluded from being covered by most global privacy acts and data protection acts.
Additionally, Relationship Analytics for Sugar never analyzes the content of subject headers, message bodies, or email attachments. This limitation has been systematically imposed to secure the privacy of individual correspondents. Relationship Analytics for Sugar surfaces connections and relationships between an employee and customers based on communication flows which have occurred using the corporate communication/collaboration servers only. It does not look at other network traffic or examine the firewall to understand personal traffic and therefore does not look at an individual’s personal email accounts or personal mobile devices.
Please consult our Privacy Position Paper for Relationship Analytics for Sales for a more comprehensive analysis.
- We have security concerns around use and processing of organizational data for Cloud. What measures does TrustSphere take to ensure security?
The TrustVault system maintains data security throughout its flow, using encrypted flows where possible. Control of all data input (to TrustVault) account credentials is in the hands of the local Administrator. Control of all data output account credentials is in the hands of the local Administrator. TrustSphere’s hosting partner and related parties comply with the following standards:
- ISO/IEC 27001:2005
- ISAE 3042
Please consult our TrustSphere Information Security Practices document for more information.