Communication and collaboration is the lifeblood of an organization. However, core systems such as CRM and other customer and knowledge management systems are often not updated and are incomplete. TrustSphere’s Relationship Analytics solves this simply and efficiently through the power of big data and analytics to surface an organization’s “Collective Social Network”. Our innovative technology uses the meta data from corporate communication and collaboration systems, to generate actionable insights that drive businesses competitiveness, improve employee productivity and customer experience. In short, we can show you HOW work gets done, HOW results are achieved and HOW to improve performance, faster.
LinksWithininOffice 365 is a powerful intelligence capability that allows individuals to leverage their organization’s combined social network to understand valuable relationships across the organization at the click of a button.
Whilst social networking sites are great at telling you who might be connected to whom, they are less effective at telling you who has a relationship with whom. LinksWithin distinguishes between mere “connections” and business “relationships” by measuring relationship strength.
By identifying who within the organization is already in contact with which customers and accounts, LinksWithin facilitates organic internal collaboration and ensures a coordinated customer dialogue. With LinksWithin, sales executives and account managers are able to provide a unified and seamless customer centric experience that truly demonstrates the value you place on your customers. Further, LinksWithin enhances the employee experience and delivers deeper connectivity by easily identifying relationships across the enterprise for more effective communication and greater collaboration.
HOW IT WORKS
TrustSphere’s Relationship Analytics platform, TrustVault, maps an organization’s collective social network by extracting communication logs from Microsoft Office 365 as well as other communication and collaboration systems. By analyzing the interactions, TrustVault measures relationships that employees have within the organization and with external parties, thus generating a “Collective Relationship Network”.
LinksWithin reveals the 10 strongest relationships that exist between the target and your internal colleagues. You can easily differentiate between strong, medium or weak relationships and whether that relationship is current. No other details are shared to protect the privacy of each individuals’ network.
*LinksWithin is a registered trademark of TrustSphere Pte Ltd
“Our staff (who are located around Australia) are using the “traffic lights” indicators to see who in the company has last been in contact with the client so that there is a clear understanding of how an account is being engaged. Using TrustSphere our forecast rates have increased substantially.”
Adnan Olia, Intradyn
“TrustSphere has also helped us in identifying unregistered relationships and customer contacts that need to be entered into the Salesforce contact database. TrustSphere’s technology has helped us improve both Salesforce adoption, as well, the overall quality of our Salesforce data. I highly recommend TrustSphere to anyone looking to improve the overall value and ROI in Salesforce.”